Frequently Asked Questions

Our luxury lashes are designed to be reusable up to 25 times with proper care. Follow our care instructions to ensure longevity and maintain their stunning appearance.

Yes, Ruxur Lashes are cruelty-free. We are committed to providing ethically sourced and cruelty-free products, so you can enjoy your lashes guilt-free.

While our lashes are designed to provide a voluminous look on their own, you can apply mascara to them if desired. However, we recommend applying mascara to your natural lashes before applying our lashes to avoid clumping and prolong the lifespan of your Ruxur Lashes.

To preserve the shape and quality of your lashes, store them in their original packaging. Avoid exposing them to moisture or direct sunlight, and gently remove any adhesive residue after each use to maintain their longevity.

Absolutely! Our lashes are suitable for wearers of contact lenses. However, we recommend inserting your contact lenses before applying your lashes to avoid any irritation.

Yes, our lashes are crafted with comfort in mind and are suitable for sensitive eyes. However, if you experience any discomfort or irritation while wearing our lashes, we recommend removing them immediately and consulting with a healthcare professional.

While our lashes are durable and long-lasting, they are not waterproof. We recommend avoiding exposure to water or excessive moisture to maintain the integrity of the lash band and adhesive.

While our lashes come in various styles and lengths, we understand that every individual has unique preferences. You can trim the length of our lashes to better fit your eye shape using small scissors. Trim from the outer edge of the lash band for a seamless, customized fit.

To remove your lashes gently, use a cotton swab soaked in makeup remover or micellar water. Gently dab along the lash band until the adhesive loosens, then carefully peel off the lashes from the outer corner to the inner corner. Avoid pulling or tugging on the lashes to prevent damage.

Yes! Our lashes are designed for all skill levels, including beginners. With our easy-to-follow application tips and high-quality lashes, you'll achieve a stunning look with ease.

Choosing the perfect lash style depends on your personal preferences and desired look. Explore our range of lash styles and consider factors such as your eye shape, makeup preferences, and occasion. You can also refer to our lash style guide for inspiration and recommendations.

We occasionally offer discounts and promotions on bulk orders or special occasions. If you're interested in placing a bulk order, please email us at info@ruxurlashes.com for more information on available discounts and customized options.

Yes, we offer international shipping to select countries. Please check our shipping policy for more information on available destinations and delivery times.

If you receive a damaged or defective item, please contact us within 15 days of receiving your order at info@ruxurlashes.com with details of the damage or defect, along with a photo and your order number. We will assess the issue and provide further instructions on how to proceed.

If your package hasn't arrived within the estimated delivery timeframe, please first check the tracking information provided in your shipping confirmation email. If you have any concerns or questions about your delivery status, please contact our customer support team at info@ruxurlashes.com for assistance.

Shipping costs vary depending on your location, selected shipping method, and order size. You can view the shipping cost during checkout before completing your purchase.

Orders are typically processed and shipped within 1-2 business days of placing your order. Please note that processing times may vary during peak seasons or promotional periods.

Shipping labels are generated according to the client's submitted shipping information. If you have submitted an incorrect address, please email info@ruxurlashes.com immediately with your Order Number and the correct address. If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes.

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your delivery.

You can reach our customer support team by emailing us at info@ruxurlashes.com. We're here to help with any questions or concerns you may have about our products or your order.